FAQ

How do I properly burn my candle?

Great question! Follow these tips to ensure a smooth, even burn and prolong the life of your BLK ROSE candle. 

Before burning your candle for the first time, trim wick to ¼ inch. When burning for the first time, burn for long enough so that the wax melts to the edge of the jar. Be sure to give yourself a couple of hours when you first burn to make sure you achieve an even burn pool! 

Be sure to trim the wick to ¼ inch every time you light the candle and make sure the wax melts to the edges each time. This will keep your candle burning evenly and consistently. 

Why doesn’t my candle look super smooth?

Because they are natural and hand-made! We don’t use any additives in our candles, so they may have slight imperfections. This is normal in and doesn’t impact how your candle will burn. 

Where do you ship? 

We currently ship to the USA and Canada. We offer flat rate shipping of $9.95. We also offer free local delivery in Central Edmonton.

Are your candles vegan?

Yes! We use 100% vegan soy wax and our fragrances are vegan and cruelty free. We also avoid fragrances that contain phta…. And other harmful ingredients. 

Do you offer refunds?

While we are a small business with small margins, we want you to be happy with your purchase. If there is something wrong with your candle, send us a note at getlit@blkrosecandle.com and we'll help you out! 

 

If you have a question that isn't here, we'd be happy to answer it! Send us an email with you question to getlit@blkrosecandle.com and we should have an answer for you!